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If the printer appears to be offline, run the printer troubleshooteron your Windows computer. Oftentimes, it wakes up the printer again. Alternatively, you can use print from your iPhone, which works more reliably than printing from Windows laptops. You can also send a PDF to the following email [mailto:89ith27etcab@hpeprint.com 89ith27etcab@hpeprint.com].As your last resort, you could try to use this [HP Print and Scan Doctor](https://support.hp.com/us-en/document/c04249080) application.